"Quality is first, everything else is next"

In the software industry this is especially so true. Why you may ask? You may also ask what about end user's dumbness? Patience, all will be explained

Usually a number of issues crop up while deploying and maintaining big software applications. Some of them can be as simple as the "User Error"

Well, what exactly is user error? In simple terms, user doesn't know how something works. For example, you may have been wondering how to use the fridge. Well, you didn't? Welcome to the world of software

One of the first things that is attributed to user error (i.e. user not knowing how to use the software) is mainly due to lack of documentation. Many conveniently ignore this or even worse, don't fix real issues and put them onto lack of documentation. I don't know which is the worse evil. But that's ok, because the world is anyways going to end in 2012.

Coming back to the question of documentation. Let's assume that the documentation is great, but the user didn't read it. I ask, so what? How often do you read your TV manual? Once if you're jobless like me. But I'm sure you pretty much know how to use the TV most of the times without having to call the help desk of your television set

The answer is obviously simple. The way something works is way too complicated. Dumb it down. Now, you should be ok if you know that this isn't obviously my own theory, but something I've read. However if you're not ok, then you've earned the right onto a little secret

Web 2.0 is amazingly good for their great user friendliness. I started writing this blog in less than 2 minutes after I got an inspiration to write. All I had to do was right click on my homepage. Addthis plugin (http://www.addthis.com) has the option "Blogger". This takes you straight to Google login, off course if you don't have a gmail account (through which you can also get Blogger) then you're seriously behind in the race for browsing the entire internet. Oh wait, that's not the goal you say?

I disagree, but don't want to argue. So, let's get back to the issue at hand. Sign into gmail and you quickly setup your blog by typing few stuff that I forgot. And then start typing whatever you feel like.

Once this is over, I'll straight away right click and send it off to twitter to all my friends who will think I have no clue what I'm doing in life. But that's really ok because you and me are in the same boat if you have the patience to read through all this!